| Title |
Development of Service Evaluation Criteria in Tramway Operation |
| Authors |
정성봉(Chung, Sung Bong) ; 김동선(Kim, Dong Sun) ; 최지호(Choi, Ji Ho) |
| DOI |
https://doi.org/10.12652/Ksce.2019.39.4.0551 |
| Keywords |
트램;트램 사업자;트램 운영모델;서비스 평가;운영 서비스 Tram;Service valuation;Tram operation model;Service assessment;Operational services |
| Abstract |
Since 2000, many local governments have been trying to introduce trams because of the government's failure to adopt environment-friendly policies and light rail. However, there is no service evaluation system that can maintain and enhance tram users' convenience, safety, and comfort during operation. In addition, the tram characteristics are not reflected in the application of the evaluation system of "management and service evaluation for public transportation operators" which is being implemented to railway operators or bus transportation operators. The purpose of this study is to develop the evaluation criteria of operating service according to tram operation model. First, we reviewed cases related to the evaluation of operating services in roads, buses, railways, and airways. And the evaluation criteria and the evaluation items are presented. This study is expected to help to secure and improve operational service in the operation phase of the tram that will be introduced in the future. |