| Title |
Importance and Satisfaction Rating Assessment of users Regarding BRT Facility and Operation : The Case of Busan |
| Authors |
김성은(Kim, Seong Eun) ; 정헌영(Jung, Hun Young) |
| DOI |
https://doi.org/10.12652/Ksce.2019.39.5.0595 |
| Keywords |
간선급행버스;중앙버스전용차로;대중교통;중요도-만족도 분석;다차원척도법 Bus rapid transit;Median exclusive bus lane;Public transportation;Importance-performance analysis;Multidimensional scaling method |
| Abstract |
To alleviate the demand on private car that is constantly increasing, Busan Metropolitan City (BMC) has established Bus Rapid Transit (BRT) to revitalize public transportation. But there are no unified lane system between BRT and general bus stations, which makes off-lane turning general bus to contribute to congestion. And as the bottleneck phenomenon at entrance/exit accelerates the congestion, there has been huge dissatisfaction among commuting drivers. Therefore, this study identifies efficient methods to operate better through measuring civilian awareness. We evaluate both satisfaction and drawbacks on BRT service with Importance-Performance Analysis (IPA). We first distinguish the groups by the awareness on BRT and their main transit usage, and then clarify the difference between the groups. And as a result, the group who is positive to BRT and uses buses often demands improvement in bus indoor comfort and curbing jaywalking. On the other hand, group who is negative to BRT and uses private cars often demands improvement in lane changing and the moving speed of private cars. We next examines the groups with MDPREF, one method of Multidimensional Scaling (MDS). And we have clarified that the evaluating criteria and the individual attributes of the groups corresponds very well. |