| Title |
Basic Study for Selection of Factors Constituents of User Satisfaction for Micro Electric Vehicles |
| Authors |
진은주(Jin, Eunju) ; 서임기(Seo, Imki) ; 김종민(Kim, Jongmin) ; 박제진(Park, Jejin) |
| DOI |
https://doi.org/10.12652/Ksce.2021.41.5.0581 |
| Keywords |
초소형전기차; 사용자만족도; 공공 이동지원 서비스 개발; 계층화 분석기법(AHP) User satisfaction; Micro-electric vehicle; Development of public service; AHP anlaysis |
| Abstract |
With the recent increase in the introduction of micro-electric vehicles in Korea, interest in micro-electric vehicle user satisfaction is increasing to revitalize related markets. In this paper, a basic study was conducted on the development of public services using micro-electric vehicle based on the constituent factors of user satisfaction. The survey includes: ① ‘Analytic Hierarchy Process (AHP) for selecting the priority factors of user satisfaction of micro-electric vehicles’, ② ‘A survey of micro-electric vehicles image’ to collect data in advance for providing users’ preferences and transportation services for micro-electric vehicles, ③ In order to investigate the user satisfaction level of users who actually operated micro-electric vehicles, the order of 'user satisfaction survey of micro-electric vehicle drivers’ was conducted. In the Analytic Hierarchy Process (AHP) analysis, it was found that users regarded as important in the order of ‘user utilization data’, ‘vehicle movement data’, and ‘charging service data’. In the micro-electric vehicle image survey, users perceived micro-electric vehicles more positively in terms of “safety”, ‘durability’, ‘Ride comfort’, ‘design’, ‘MOOE (Maintenance and other operating expense)’, and ‘environment-friendly’ when comparing micro-electric vehicles with electric motorcycles. In the survey on the user satisfaction of micro-electric vehicle drivers, the use of micro-electric vehicle did not directly affect work performance efficiency, and there was an experience of being disadvantaged on the road due to the size of the micro-electric vehicle, and driving in a cluster of micro-electric vehicle for outdoor advertisements. The city's public relations effect was great, but it was concerned about safety. In the future, based on the results of this study, we plan to build a user satisfaction structural equation model, preemptively discover feedback R&D for micro-electric vehicle utilization services in the public field, and actively seek to discover new public mobility support services. |