| Keywords |
Service robot; Multi-family housing; Residential environment; Stakeholder perspective; Architectural planning |
| Abstract |
Service robots have been discussed primarily from the perspective of technological development, yet the spaces in which they actually operate are everyday architectural environments in multi-family housing, including corridors, elevators, and pedestrian paths. This study empirically examines how residents and industry stakeholders perceive service robot adoption, providing a basis for preparing residential environments in which robots and humans coexist. A survey was conducted with 128 respondents (63 residents and 65 employees of robot-related firms and research institutes). First, 95.2% of residents expressed a positive attitude toward adoption, while only 88.9% were willing to actually experience such services; a significant association was confirmed by Fisher’s exact test (p < 0.001). Second, concern patterns differed by age group at the descriptive level ? privacy concerns decreased from 72.7% (20s) to 31.0% (40s), while safety concerns increased from 18.2% to 44.8% ? but these differences did not reach statistical significance (χ² = 5.68, p = 0.058; χ² = 2.47, p = 0.290), warranting further verification in residential robot contexts. Third, respondents with children assigned higher priority to in-complex delivery services (U = 295.0, p = 0.005). Fourth, residents identified a broader range of technological needs than industry stakeholders (Welch’s t = 2.13, p = 0.036). These findings suggest that architectural planning should reflect differences by family structure and stakeholder perspective. |