| Title |
Estimation of Key Risk Management Factors for Construction Projects Based on Kano Mode |
| Authors |
조진호(Cho, Jin-ho) ; 김병수(Kim, Byung-Soo) |
| DOI |
https://doi.org/10.12652/Ksce.2022.42.2.0239 |
| Keywords |
Kano 모델; Timko 고객만족계수(CSC); 평균만족계수(ASC); 건설프로젝트 리스크관리 Kano model; Timko CSC (Customer Satisfaction Coefficient); ASC (Average Satisfaction Coefficient); Construction project risk management |
| Abstract |
Risks in construction projects are increasing remarkably due to recent changes in the construction environment. Active risk management is required to recognize risks as opportunities. The purpose of this study is to propose a risk management model of the importance determination method through comparative analysis using Kano model, Timko CSC (Customer Satisfaction Coefficient), and ASC (Average Satisfaction Coefficient). Based on previous studies, the validity of risk management factor determination is reviewed through a questionnaire modified Kano model through interviews with working-level workers using the Delphi technique. Through this, a suitable risk management model is presented by selecting key risk management factors recognized by domestic construction project practitioners. As a result of the study, the Kano model developed to verify risk management of construction projects was evaluated to be effective in verifying the risk management of practitioners. It is expected that the Kano model presented in this study will be actively used to verify the importance of risk management for construction projects. |