| Title |
The Improvement of Repair Work Process in Apartment House's Defect by Analyzing Inhabitant Satisfaction |
| Authors |
Yoo Hyun-Kyoung ; An Sung-Hoon ; Kang Kyung-In |
| Keywords |
Repair Work Process ; Inhabitant Satisfaction ; After Service ; Apartment House |
| Abstract |
The demand for apartment is decreasing as the condition of housing market in Korea has changed. Therefore, construction companies have to understand the needs of the customers to win over themselves. It is important for construction companies not only to supply customers with high quality apartments but also to provide them high service quality for a long range plan. One of the important service of the construction companies is after-service(A/S) that includes the Repair Work Process. The inhabits' unsatisfactory Repair Work Process will worse the image of the company among the future customers. Also A/S is one of the best way for the company to create good impression to the customers, Therefore the Repair Work Process carried out by construction firms has to satisfy the inhabitants. In this study, the improvement of Repair Work Process is presented by inhabitant satisfaction analysis. It can be summarized as follows: (1)Management of the subcontracts cooperates with direct management of the firms; (2)It needs to structure a Defect- Management database that include a inhabit characteristic and result of service etc. |