| Title |
Key Performance Indicator of ISO Quality Management System in the Construction Industry |
| Authors |
Lee Woo-Chang ; Kim Kyung-Rai ; Shin Dong-Woo |
| Keywords |
ISO Quality Management System ; Performance Measurement ; Balanced Scorecard(BSC) ; Key Performance Indicator(KPI) |
| Abstract |
ISO QMS (Quality Management System) was implemented in Korean construction industry as a means to prevent construction failures. Nowadays, it is an essential requirement for the construction industry. In the starting period of the implementation, Korean government gives bidding incentive to the companies which acquire the certificate of ISO 9000 to activate implementation of ISO QMS to the construction industry. As a result, most of construction companies get the certificate, and use ISO QMS. However, effectiveness of ISO QMS is not proved evidently, and ISO QMS increases maintenance cost. Therefore, this paper proposes KPI (Key Performance Indicator) of ISO QMS to prove effectiveness of ISO QMS. |