| Title |
Analysis of Residents Satisfaction on the Management of Apartment Complexes |
| Authors |
Choi Soo-Kyung ; Ahn Hyo-Soo |
| Keywords |
Apartment Complexes ; Maintenance ; Operations Management ; Convenient Service ; Residents ; Level of Satisfaction |
| Abstract |
This study was intended to survey the satisfaction levels of the residents, who live in apartment complexes, with the management of apartment complexes. The questionnaire consists of three sections, that is, Maintenance and Operations Management of Apartment Complexes and Convenience Services for Residents while containing a total of 16 questions respectively. All the data was analyzed using the frequency analysis tool of SPSS software and a Chi-square was conducted to examine the differences between the residents' opinions on each background variable. The results from this study are as follows. (1) It was found that the residents expressed a high level of satisfaction with "Maintenance". However, it is considered that there are some requirements to develop some other systems better in consideration of the class of residents, who show relatively a high level of dissatisfaction with "Safety Management" and "Management of Parking Lot Facilities" (the family heads are less than 30 years old and the monthly income of a family is less than 2 million won). (2) An urgent matter is to enhance the operation management system, since most residents showed a low level of satisfaction with it. It is essential to prepare for a measure to relieve the suspicions of residents about the "Accounting Management" and "Main Group of Management". The "Management Regulations" should be made in the form of pictograms and distributed in order for the residents to understand the contents easily. (3) Since overall residents showed a low level of satisfaction with "Convenience Services" and they are also less interested in them, those kinds of services should be provided during the course of the management after preparing for some schemes to induce a voluntary participation of the residents. |