| Title |
Questionnaire survey & Evaluation for Service Quality Level of Maintenance Management System in Building Services |
| Keywords |
Building Services ; Maintenance Management System ; Service Quality Level ; Questionnaire Survey ; Evaluation |
| Abstract |
In order to ensure performance of building services at an appropriate level continuously, it is necessary to define clearly service work of maintenance system and to suggest evaluation index whether service method of maintenance system is fit and improvement is needed or not. But, evaluation index of maintenance service level in building services is not suggested yet in Korea. So, the purpose of this paper is to suggest evaluation index of maintenance service level in building services, investigate Korean buildings and evaluate maintenance service level in building services. Throughout analysis, it is found that total floor area is main element having an effect on evaluation index of maintenance service level and, in eight evaluation index of maintenance service level, risk management level and supervision job level of maintenance are high rated. |