| Title |
Tendency Analysis of CS Service on Supporting Housing Life in Apartment House |
| Keywords |
Customer Satisfaction ; Supporting Housing Life ; Supplementary Service ; Supporting Leisure Life |
| Abstract |
Recently, construction companies have paid attention about reflect own customers' needs and achieve their satisfaction since 2000 due to activation of the housing market. As the importance of customers has been emphasized, most companies began to operate various 'CS(customer satisfaction)service' strategies to respond to customer's need. The aims of this study is to grasp the tendency analysis of CS service on supporting housing life, to seek directions of development in apartment house. This study was investigated the activities cases of CS service for 10 construction companies. The CS activities, there are divided into 'before service' and 'after service' based on the moving time in new house, and those was composed kinds of 'supplementary', 'defect repair', these was composed 'quality check', 'support moving', 'maintenance'. The findings from analysis were as follows; In before service, checking the quality, support moving and maintenance showed the general service, and in after service, the receiving method to repair defect has diversified, the supplementary service has increased noticeable in the supporting leisure life, most of this services, costs will be incurred as it is executed, so development of service for creating the value of housing life is required. |