| Title |
Analyzing the Impacts of Business Supporting Services of Technoparks on User Satisfaction |
| Authors |
Song, Ho-Chang ; ParkHak-Mok |
| Keywords |
Technoparks ; Business Supporting ; Satisfaction of Supported Corporations ; Partial Least Square-Structural Equation Model |
| Abstract |
The following thesis focuses on the efficient operation and maintenance of Technoparks' corporate support system. Therefore, the influence reflecting the supported corporations'satisfaction was analyzed. The Partial Least Square-Structural Equation Model (PLS-SEM) was used for the analysis of supported corporations'satisfaction. the result of supported corporations' performance and satisfaction analysis showed that research development support and network support were influential factors for the total satisfaction of supported corporations. The perspectives taken for this study are the following. First, if the satisfaction for support service, labor support service, technical skill service, knowledge support service and marketing support service are increased, then the corporations' performance and innovation increases as well. However, in the case of research development service (research development's investment and support, commercialization support), the satisfaction level is higher and influences the corporations' performance and innovation. Secondly, the corporations' total satisfaction not only reflects the types of service, but on quality of service and processing speed of service as well. |