| Title |
Examining the Importance-Performance Analysis of Museum Environment Elements for the Completely Blind |
| Authors |
박청호(Park, Cheong-Ho) ; 김지영(Kim, Ji-Young) |
| DOI |
https://doi.org/10.5659/JAIK.2024.40.4.89 |
| Keywords |
The completely blind; National Museum of Korea; viewing environment; Importance-Performance Analysis |
| Abstract |
This study aims to assess the viewing environment at the National Museum of Korea for individuals who are completely blind, using the Importance-Performance Analysis (IPA) method to identify areas requiring improvement. It also compares similarities and differences with non-disabled individuals. The analysis revealed specific areas for improvement, concentrated in the fourth quadrant. For blind individuals, these include the parking lot, corridors/stairs, elevator/escalator, signage, overall usage information, emergency guidance, restaurant and drinking facilities, voice commentary, tactile model, resolution speed and accuracy, staff accessibility, and promotion and accessibility of museum events and experiences. In comparison, non-disabled individuals identified similar areas for improvement, such as the parking lot, signage, overall usage information, emergency guidance, noise levels, promotion of museum events and experiences, and participation possibilities. To enhance the viewing environment at the National Museum of Korea, particularly for blind visitors, improvements are needed in access and mobility facilities, signage, staff responsiveness, commentary methods, and program participation. Priority should be given to improving signage linked to movement and promoting participation in various programs, based on feedback from non-disabled visitors. |