| Title |
Importance and Performance Analysis of Stakeholder Perceptions on Public Rental Housing and Strategies for Improving Resident Satisfaction |
| Authors |
장은련(Zhang, En-Lian) ; 조상호(Cho, Sang-Ho) ; 임진빈(Im, Jin-Bin) ; 김주형(Kim, Ju-Hyung) |
| DOI |
https://doi.org/10.5659/JAIK.2025.41.1.301 |
| Keywords |
Public Rental Housing; Stakeholders; Perception Gap; Modified IPA; FGI |
| Abstract |
Public rental housing often faces criticism for lacking standardized measures to assess resident satisfaction. Since satisfaction is subjective,
relying on the perspective of a single group may hinder effective implementation. While research typically emphasizes residents' opinions, the
views of other stakeholders are frequently neglected. This study evaluates satisfaction factors from the perspectives of owners, construction
agencies, and residents. Through interviews and surveys, 21 factors were identified and categorized into quality, safety, image, environment,
and cost. Using both traditional and modified Importance-Performance Analysis (IPA), perceptual differences among stakeholders were
examined. Traditional IPA highlighted gaps in perceptions of cracks, condensation, resident safety, crime prevention, and construction fees.
Modified IPA revealed differences in water leaks, eco-friendliness, maintenance costs, and construction timelines. Residents rated cracks, safety
incidents, and maintenance fees as low in importance but high in performance. Focus group interviews identified high maintenance fees and
defect management in large complexes as critical concerns. The findings provide actionable recommendations to enhance resident satisfaction
and guide policy improvements. Addressing issues like maintenance costs and safety can optimize resource allocation and promote the
long-term sustainability of public rental housing. |