| Title |
Improvement through Analysis of Current Open Book Policy for the Korean CM at Risk |
| Authors |
Park, Kyungmo ; Kim, Changduk |
| DOI |
http://dx.doi.org/10.6106/KJCEM.2016.17.2.003 |
| Keywords |
CM at Risk ; Open book policy ; Customer satisfaction ; Customers atisfaction investigation |
| Abstract |
CM at Risk has been introduced in Korea to keep up with the global standards of construction management and provide a higher quality of cm service in line with a rapid change of the construction industry recently. However, it is widely considered that more time would required to settle down the system due to a lack of understanding towards CM at Risk, shortage of reliability and low capability to manage and undertake CM at Risk. Therefore, this research is analyzed problems of contract types, open book policies, and contract conditions of 33 numbers of projects undertaken by a bespoke domestic construction management firm in this research. Moreover, this research is suggested a method to establish an open book policy of CM at Risk aiming a better customers satisfaction through staff training, simplifying and improving a payment system, and a way to settle down an open book policy by improving a performance management system on site. It's expected that this research will contribute to a more competitive system with more dominating the market and a differentiation of the service so as clients to rely more on the CM at Risk. |