Title Quantitative Queue Estimation and Improvement of Drive-Through with Queuing
Authors Lee, SeungWon ; Huh, SeungHa ; Yoon, KyoungIl ; Kim, JaeJun
DOI https://dx.doi.org/10.6106/KJCEM.2023.24.1.021
Page pp.21-30
ISSN 2005-6095
Keywords Drive Thru; Resource Allocation; Queuing System; Server Increase; Customer Arrival Control
Abstract Excessive complaints and traffic jams occurred as customers who visited the Drive-thru waited in a long line. Company S recommends DT Pass to reduce the queues. Therefore, this study confirmed the improvement in performance of the queue increasing the number of stores operated by two servers insteaol of one using a queue model. And then confirmed performance improvement by dividing them into DT and DT Pass. After that, the L value derived through the queue model and the number of queues in each store were compared to calculate the number of queues to be additionally provided. Through this, the validity of selecting the minimum number of queues in the future is verified based on the results derived in this study.